Returns & Refunds
you can return or exchange most products within 7 days of delivery.
What can be returned
- The item is unused, unwashed and in the condition you received it
- Tags, labels and original packaging are intact
- You request the return within 7 days of delivery
What can’t be returned
- Innerwear, socks and other hygiene products
- Beauty and personal care products once opened or used
- Products made to order or customised for you
- Jewellery with signs of wear, and items with removed hallmark or tags
- Items marked “non-returnable” on the product page
Received a wrong, damaged or defective item?
Tell us within 48 hours of delivery. Send clear photos, and a short unboxing video if you have one. We’ll arrange a free pickup and send you a replacement or a full refund.
How to return or exchange
- Go to My Account > Orders and open the order
- Choose the item and the reason, then submit the request
- We arrange a free pickup from your address
- Once the seller receives and checks the item, we process your refund or ship your exchange
Exchanges
Exchanges are mostly for size or colour, and depend on stock. If your size isn’t available, we’ll refund you instead.
Refunds
- Online payments are refunded to the original payment method
- For Cash on Delivery orders, we refund to your bank account or UPI ID, which we’ll ask you for
- Refunds are processed within 5 to 7 business days after the returned item is checked. Your bank may take a few more days to show it.
Cancellations
You can cancel before the order ships from My Account > Orders. Once it has shipped, you can refuse delivery or return it after receiving it.
Questions? Write to Info@marita.in or call +91 8210632390.
