Grievance Officer
If you have a complaint about a product, an order, a seller, content on the site, or how your personal data is handled, you can contact our Grievance Officer.
Designation: Grievance Officer, Marita E-commerce Pvt Ltd
Email: Info@marita.in
Phone: +91 8210632390
Address: Marita E-commerce Pvt Ltd, 401, 4th Floor, Raghuvansham Apartment, SK Nagar, Kidwaipuri, Near Red Velvet Hotel, Patna, Bihar – 800001, India
Availability: Monday to Saturday, 10 AM to 6 PM
What happens when you write to us
- We acknowledge your complaint within 48 hours
- We aim to resolve it within one month of receiving it
- We tell you what we decided and why
Please include in your complaint
- Your name, phone number and email
- Your order number, if it’s about an order
- What went wrong, with photos or screenshots if you have them
If you’re still not satisfied, you can approach the National Consumer Helpline at 1915 or consumerhelpline.gov.in, or the consumer commission in your area.
The values I chose
| What | Value I used |
|---|---|
| Support hours | Mon to Sat, 10 AM to 6 PM |
| Dispatch time | 1 to 2 business days |
| Delivery time | 3 to 7 days (remote 7 to 10) |
| Return window | 7 days |
| Refund time | 5 to 7 business days |
| Pickup for returns | Free |
| Delivery attempts | 3 |
| Registration and listing fee | ₹0 |
| Commission | Fashion 12%, Electronics 6%, Home & Kitchen 10%, Beauty 10%, Jewellery 10%, Handmade 8%, Sports 8%, Toys 10% |
| Payment gateway fee | Included in commission |
| Seller payout | 7 days after delivery, minimum ₹500 |
| Commission on returns | Reversed |
| Notice before fee changes | 15 days |
| Seller support reply | 24 to 48 working hours |
